Shipping policy

Shipping Policy

At Delux Tanners we ship worldwide and aim to get your order to you as quickly and smoothly as possible. All UK orders are sent using Royal Mail Tracked, with full tracking on every parcel.

1. Free UK shipping

  • UK shipping is free on all orders over £40.
  • Orders under £40 are charged a flat tracked shipping rate, shown at checkout before you pay.

2. Dispatch and delivery times

  • Orders placed before 12pm (UK time), Monday to Friday, are dispatched the same day.
  • Orders placed after 12pm, at weekends or on public holidays are dispatched the next working day.
  • Estimated UK delivery is 1 to 2 business days from dispatch via Royal Mail Tracked.

3. Order tracking

You will receive a dispatch confirmation email with your tracking details once your order ships.

Tracking activates once Royal Mail completes the first scan of the parcel. This can take up to 24 hours, and occasionally up to 48 hours if a courier scan is delayed.

If you have not received tracking within 2 working days, contact us through our contact form and include your order number or the full name used at checkout.

4. Worldwide shipping

  • We ship worldwide, with estimated delivery of 5 to 7 business days.
  • International orders may take longer due to customs processing or courier conditions.
  • All customs duties, taxes and import fees are the responsibility of the recipient.

5. Delays and peak periods

Courier delays caused by public holidays, severe weather, high-volume sale periods or nationwide courier disruption are outside our control. During these periods, please allow up to an additional 2 business days beyond the estimated delivery window.

6. Incorrect or incomplete addresses

Please check your delivery details carefully before placing an order. Shipping labels are generated automatically from the exact address entered at checkout, and we do not manually edit or verify addresses.

We cannot be held responsible for delivery issues caused by incorrect addresses, missing information, outdated details or typing errors entered at checkout. If a parcel is returned to us because of an address error, a reshipping fee will apply.

7. Returned to sender

If delivery cannot be completed, Royal Mail may return the parcel to us. Returned parcels can take up to 30 days to arrive back depending on courier handling, and we cannot speed up the courier's return process.

Refunds or reshipments are only processed once the parcel has been physically received and inspected. Original shipping charges are non-refundable.

8. Delivery responsibility and proof of delivery

We are responsible for your order until it is delivered. Every Royal Mail delivery is recorded with GPS coordinates, along with tracking scans and, where available, a delivery photograph or safe place record.

  • If the GPS coordinates and proof of delivery match the address on your order, the parcel is treated as delivered.
  • If the GPS coordinates or proof of delivery show the parcel was delivered to a different address, we will take this up with Royal Mail and arrange a replacement or refund.

We are not responsible for delays or outcomes resulting from:

  • Missed delivery attempts
  • Customer-requested redelivery or redirected deliveries
  • Parcels held at a depot awaiting customer action
  • Safe place selections made by the recipient
  • Delivery instructions given directly to Royal Mail

Orders dispatched correctly within our processing timeframe do not qualify for refunds or compensation due to courier delays outside our control.

9. Delivery investigations

If tracking shows delivered but you cannot find your parcel, please check with neighbours, your safe place and anyone else at the address first, then contact us through our contact form. We will check the GPS coordinates and proof of delivery for your order.

  • If the coordinates match your address, you will need to open an investigation directly with Royal Mail, as courier delivery data remains confidential between Royal Mail and the recipient.
  • If the coordinates do not match your address, we will open the investigation with Royal Mail on your behalf.

We will cooperate fully with any official courier investigation where required.

10. Damaged items

If your parcel arrives damaged, you must contact us within 48 hours of the delivery time shown on the tracking through our contact form.

Please include your order number and clear photos of the items, packaging and shipping label where applicable. We will investigate with the courier and help as quickly as possible. Claims reported outside this timeframe may not be accepted.

11. Agreement to policy

By placing an order with Delux Tanners, customers confirm they have read and agreed to our Shipping Policy and Return and Refund Policy prior to checkout.