Contact information

Contact Us

We’re here to help with any questions, order issues, or product advice.

📧 Email

Our team typically responds within 48 hours (Monday–Friday).

For any enquiries related to an existing order, please include your order number or the full name used at checkout.
Emails without this information may experience significant delays, as they’re placed at the end of our response queue while we manually locate the order.

Due to a high volume of daily enquiries, including some that are not genuine, we must prioritise verified customer messages that contain complete order details.

For non-order-related questions, please explain your enquiry in full so we can provide the best possible response.
Questions already answered on our website or within our policies may also be placed at the end of our response queue, so please make sure to read our policies before submitting.

📱 WhatsApp

+44 7447 076360
(Please note: responses are handled during business hours only. We do not accept phone calls on this number.)

🏢 Business Name

Delux Tanners Ltd

📍 Business Address

111 West George Street
Glasgow
G2 1QX
United Kingdom

📦 Returns

All returns must be sent to our West George Street address once confirmed by email.
Customers are responsible for arranging and covering the return postage.
Once posted, please email us your tracking number to help us identify your parcel and speed up processing.