Orders are processed within 2 business days.

Rush – 1 Day orders are prioritised and processed the same working day when placed before 10am (no Sunday collections).

You will automatically receive tracking once your parcel leaves us.

No this is normal.

Royal Mail tracking usually updates once the parcel reaches their sorting facility. During busy periods, tracking scans may appear delayed even though the parcel is moving through the network. Please allow up to 24 hours since dispatch.

Address changes are only possible before processing begins.

Once an order has been processed or dispatched, we cannot amend delivery details as shipping labels are generated automatically using the information entered at checkout.

If your order has not been dispatched use our ai bot located at the bottom right for the quickest resolution.

Orders ship using the exact address entered during checkout.

We do not manually edit shipping details unless contacted before processing. Please double-check all information carefully when ordering.

If your order has not been dispatched use our ai bot located at the bottom right for the quickest resolution.

We operate paperless fulfilment.

Your order confirmation email acts as your official invoice and proof of purchase.

Support enquiries are handled in the order received.

During peak periods responses may take up to 48 hours.

Sending multiple emails resets your position in the queue, so please wait for our team to respond.

Order confirmation emails are sent automatically immediately after checkout.

If you haven’t received one, this is almost always due to:

• The email address being entered incorrectly at checkout

• A missing email address during checkout

• The confirmation being filtered into your spam or junk folder

Please double-check your spam, junk, promotions or updates folders first.

If payment was successfully taken, your order has still been received and will be processed and dispatched as normal. The confirmation email itself does not affect fulfilment.

When a safe place or delivery preference is selected through Royal Mail, the customer accepts responsibility for parcels left in that location.

Safe place instructions are managed directly between the recipient and Royal Mail and are outside of our control once applied.

We are committed to helping customers respectfully. Abusive or threatening communication may result in support being limited or refused.