Our team typically responds within 24 hours (Monday–Friday).

For any enquiries related to an existing order, please include your order number or the full name used at checkout.

Emails without this information may experience significant delays, as they’re placed at the end of our response queue while we manually locate the order.

Due to a high number of daily enquiries, including some that are not genuine, we must prioritise verified customer messages that contain the necessary order details.

For questions not related to an order, please explain your enquiry in full so we can provide the best possible response.

Please note that questions already answered on our website are also placed at the end of our response queue, so please make sure to check before submitting the form.